How Excellent Service Delivery can Improve Africa

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Excellent service delivery that comes with a high level of professionalism is usually associated with developed countries. But it does not mean that developing countries such as those in Africa should just sit back and provide poor service. On a contrary, they should strive to achieve this international standard as well to improve Africa’s image and build a better economy. That is what I believe in.

I’m a consultant, a trainer, and a magazine publisher. As a consultant, I help institutes put in systems and standards to offer excellent service delivery when dealing with the customers. As a trainer, I help bring the best out of team players in an efficient and responsible manner. As a publisher, I publish a magazine that raises awareness of customer service within Africa.

All of those focus on customer service. Service and hospitality have always been my passion. I help educate people on how to provide the best service in their jobs. These include jobs in various sectors, including airlines, finances, restaurants, supermarkets, telecommunications, leisure businesses, and more.

Excellent service delivery is usually associated with developed countries. But Africa should strive to achieve this standard as well to improve its image.

Excellent service delivery is usually associated with developed countries. But Africa should strive to achieve this standard as well to improve its image.

What Excellent Service Delivery will Bring

I am a proud African. I want to do good for the continent, as well as portray the good things happening in Africa.  Training and helping institutions to reach an international standard in professionalism will show that Africa, too, can provide excellent service delivery. Just because we are in Africa, it doesn’t mean we have excuses for shabby services.

Aside from that, excellent customer service delivery has a lot of benefits for the service provider. When one provides excellent service delivery, there’s a high chance that one will have more clients. Old clients will return, and new ones will come from recommendations.

 

 

Training Africa, Loving Africa

My job has taken me across twenty-seven African countries. I help various institutions. I give them the tools to provide excellent service delivery to their clients.

Everyone needs service, no matter where you are in the world. But each country is unique. Each poses different challenges. An understanding of the history and reasons why a country needs certain services is also important to do a good job of these training.

My job gets me to learn so much of Africa. I get to experience the true uniqueness and culture of each place I visit. Thus, as my experience grows, so does my love for Africa.

 

 

 

Photo credits – Sandra